Mobile Issue Reporting and Tracking

Mobile Issue Reporting and Tracking

Use the lightweight SnapSupport mobile app to empower your staff to report any quality related incidents within seconds. All incidents are captured and assigned to the right team members for quick resolution. Moreover, SnapSupport's powerful dashboards and analytics keep help teams proactively ensure high quality standards.

Report issues quickly and accurately with pictures and videos

With SnapSupport app, employees/staff can report issues fast and more accurately from anywhere within a factory, hospital floor or an outdoor location.

Report issues quickly and accurately with pictures and videos

With SnapSupport app, employees/staff can report issues fast and more accurately from anywhere within a factory, hospital floor or an outdoor location.

Location based question routing and escalation

Reported issues are routed based on issue location and category. In case an issue is not reviewed or addressed, it is automatically escalated based on priority to the right department or employees.

Location based question routing and escalation

Reported issues are routed based on issue location and category. In case an issue is not reviewed or addressed, it is automatically escalated based on priority to the right department or employees.

Collaborate with team members to solve issues

SnapSupport makes it easy to add other team members to the conversation to help resolve issues fast. All team members can participate in the conversation real-time using web app or mobile app from anywhere.

Collaborate with team members to solve issues

SnapSupport makes it easy to add other team members to the conversation to help resolve issues fast. All team members can participate in the conversation real-time using web app or mobile app from anywhere.

Role based dashboards

Dashboards provide team members an easy way to review issue status as well as trends within a given department or within the entire organization.

Role based dashboards

Dashboards provide team members an easy way to review issue status as well as trends within a given department or within the entire organization.

Analytics for issue prediction

SnapSupport provides powerful analysis capabilities to understand issues as well as predict occurrence in the future.

Analytics for issue prediction

SnapSupport provides powerful analysis capabilities to understand issues as well as predict occurrence in the future.

Configurable document library

Share the latest manuals, SOPs, videos and other documents with all team members using a configurable document library. The library can be accessed on the web or within the mobile app anywhere, anytime.

Configurable document library

Share the latest manuals, SOPs, videos and other documents with all team members using a configurable document library. The library can be accessed on the web or within the mobile app anywhere, anytime.
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